FREQUENTLY ASKED QUESTIONS

Website questions. Clear answers.

What we do, how we work, and what to expect from web design, hosting, support, SEO, and Google Business Profile services.

Getting started

What does Imbark help with?

We offer web design, managed hosting, ongoing website support, SEO, and Google Business Profile services. We discuss your current setup and priorities, then agree the work that fits.

What should I send when I get in touch?

Start with your website address, what your business does, and what you want help with. Include a target date if you have one. If there is a specific problem, send the affected page and a short description of what happened.

How much will the work cost?

Cost depends on the work involved. Tell us what you need so we can discuss the scope and pricing. This page does not set package prices or include work that has not been agreed.

Web design

Can you help with an existing website?

Yes. We can review the current site and talk through whether you need focused updates or a wider redesign. Your website address and a short list of priorities give us a useful starting point.

What do you need before a redesign?

Useful starting materials include your current services, approved copy, logo files, photos you have permission to use, and customer questions. Our website content checklist explains what to gather.

How long does a website project take?

Timing depends on the agreed scope, content readiness, approvals, and technical needs. Share any real deadline early. We will discuss a workable plan rather than give every project the same launch date.

Hosting and website support

What is the difference between hosting and support?

Hosting provides the environment your site runs in. Website support covers work such as content updates and troubleshooting. Managed hosting can also include maintenance, so confirm the responsibilities in your agreed scope.

Can you help move a website from another host?

We can discuss your current hosting setup and what a move would involve. Before work starts, confirm the website, domain, email, and account responsibilities. A hosting move should have a clear plan for testing and recovery.

How do I request a website update?

Send the exact page link, what should change, approved replacement copy or files, and the date you need it. Name the person who can approve the result. For a problem, include the steps that reproduce it and the device or browser involved.

Does support include every kind of change?

The agreed scope determines what is included. A small content edit, new functionality, and a wider redesign involve different work. We can clarify what fits before making the change.

SEO

Can you improve SEO without rebuilding the site?

Often there is useful work to do on an existing site, such as improving service content, headings, metadata, internal links, or search foundations. A review helps identify the priorities and any technical limitations.

Does SEO mean publishing more blog posts?

Blog posts are one possible part of the work. We start with the services and questions your website needs to explain. Improving an existing page may be more useful than adding another article.

Can you guarantee a ranking or a result date?

No. Search performance depends on multiple factors, including competition and how search engines process changes. We agree the work, review available evidence, and explain what needs attention next.

Google Business Profile

Is every business eligible for a profile?

No. Google generally requires in-person customer contact, with specific exceptions. Online-only businesses do not qualify simply because they target a local area. We check the applicable requirements before recommending setup.

Will I keep ownership of the profile?

Yes. The business should retain ownership and know who has management access. We work with you on the appropriate access and any verification steps required by Google.

Can you guarantee verification or remove negative reviews?

No. Google determines verification requirements and policy decisions. We can help with preparation and review-response guidance, but we do not promise verification, rankings, or removal of criticism.

What can ongoing profile help include?

We can help with accurate business details, services, photos, relevant updates, and guidance for requesting and responding to honest reviews. The specific work and update cadence are agreed around your business.

YOUR NEXT STEP

Still have a question?

Send us the website or profile link and tell us what you are trying to get sorted.